Refund policy

 

Returns

Only products purchased directly from our online store (www.little-belle.com) can be returned using the procedure described below. If you purchased your products at a retail store or from another website these products must be returned to the original store or site which they were purchased from.

You may return ‘as new’ items to us within 7 days from the date of delivery. We class “as new” condition as unused and packaged as dispatched. Remotes that have been removed from their covers and activated by pulling out the small piece of clear plastic at the base of the remote are no longer considered ‘as new’.

We recommend that you return goods using a tracked and signed service and retain proof of postage. We are not liable in respect of missing items or shipping costs for items missing in transit.

Please allow 5 business days after the item/s have been received back to us for our returns team to inspect and approve the refund.

Shipping costs from the original order are not refunded. Shipping costs for retuned items are the responsibility of the buyer.

Please email info@little-belle.com if you wish to start a return.

 

Faulty items

Please inspect all goods upon delivery, any damaged or faulty items must be reported within 5 days of the date your order was delivered to your nominated delivery address.

In the rare occurrence that you receive a damaged or faulty item please contact us via email info@little-belle.com, please provide photo or video evidence where necessary.

In some instances, we may require the item is returned to us for inspection.

If an item is deemed faulty, we will either replace the item/faulty part.

We are not able to accept faulty items reported after 5 days from delivery.

 

Sale Items - Discounted products & Promotional items.

There are no returns on sale items/promotional items unless they are found to be faulty. Please choose carefully.

 

Shipping Costs

You are liable for the costs of returning an item except in cases when we have sent incorrect goods in error or if an item returned for inspection is deemed faulty. We recommend that you return goods using a tracked and signed service and retain proof of postage.

 

Exchanges

We are unable to provide an exchange service.