Only products purchased directly from our online store can be returned using the procedure described below. If you purchased your products at a retail store or from another website these products must be returned to the original store or site which they were purchased from.
You may return items to us, at any time within 30 days of receipt for a refund (excluding any delivery charges incurred) if the item is “as new”. We class “as new” condition as unused and packaged as dispatched.
Please email firstname.lastname@example.org if you wish to start a return.
If you believe your item is faulty, please contact us within 14 days of purchase detailing your original order number and details of the problem. We will assess the issue immediately and, where necessary, arrange for repatriation of the goods for inspection. If the item subsequently deemed faulty due to a manufacturing issue, we would either send out replacement/s or process a refund within 7 days of receipt.
You are liable for the costs of returning an item except in cases when we have sent incorrect goods in error or if an item returned for inspection is deemed faulty. We recommend that you return goods using a tracked and signed service. Always retain proof of postage as you may be asked for this prior to processing your return. If no proof of postage or delivery (to our center) is provided upon request, we shall have no liability in respect of goods and shipping costs. We cannot accept responsibility for goods until a member of staff has signed for receipt. Once the goods have been inspected and subject to the foregoing, we will process a refund.
We are unable to provide an exchange service. Therefore, if you would like to order an alternative item:
Return the unsuitable items for a full refund using process outlined above.
Refunds are processed within 5 days of receipt of returned items, after they have been fully inspected by our Returns team and subject to the aforementioned terms.
Shortages, damages or discrepancies
Any shortages, damages or discrepancies in your shipment must be reported within 14 days of receipt. We will then raise an investigation and respond as necessary.