FAQ

Yes, shopping at Little Belle is safe. We are a small family business based in New Zealand, our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. Your credit card information is never fully visible to us or anyone once your order has been placed.

Once you have placed an order you will receive a confirmation email. When your order has been packed and is ready to send you will receive another email with tracking details.

If you do not receive an email please check your Junk/Spam folder.

We aim to process order within 1-2 business days after your order has been placed, during busy periods it may take a little longer but we try and get all orders out as quickly as possible!

If you need to change an order or delivery details please contact us as soon as possible and we will see what we can do!

info@little-belle.com

We send from our locations in New Zealand, Australia and the United Kingdom.

We deliver to Australia, U.S.A, Canada, New Zealand, Singapore, U.K, U.A.E, France, Germany, Netherlands, R.O. Ireland, Spain, Italy, Austria, Belgium, Luxembourg, Denmark, Czech Republic, Slovakia, Finland, Portugal, Sweden, Poland, Croatia, Hungary, Slovenia, Bulgaria, Greece & Norway.

If your country is not showing please contact us for further information.

Customers in the UK, USA, Australia & New Zealand do not have additional customs charges.

All other countries may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and we have no control over these charges. Little Belle cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Please contact your local customs office if you need further information. If you refuse to pay these charges your parcel may be abandoned, and Little Belle will not be held responsible for any loss of funds as a result of this occurrence.

We cannot mark International orders as a gift in order to bypass or reduce any customs fees.

Yes, once your order has been packed and is ready to send you will receive an email with the tracking number. Tracking details will update once your order has been collected by the courier.

If your order is showing as delivered but you have not received it, please contact the courier company with your tracking number in the first instance.

New Zealand

2-4 business days

Australia

Express - 1 to 4 business days. 

Standard - 2 to 8 business days. 

United Kingdom

Express - 1 to 3 business days. 

Standard - 2 to 4 business days. 

Rest of world

2-11 business days.

Please allow extra days for delivery to rural addresses. 

Please note we are not able to ship to PO Boxes, please provide a physical address during checkout.

Shipping times are approximate.

Returns

Yes, we want you to be 100% happy with your purchase!

We offer a 30-day return policy, to view our return policy please click here.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

If you need to arrange a return please contact us with your order number or order name.

Exchanges

As our nightlights are made in small batches we are unable to process exchanges.

You can return your item to us and then place a new order to receive the item of your choice.

Base button - Press ON > Dark white > Bright White > RGB
breathing > RGB Skip > pause color > OFF

Press and hold the base button for 2 seconds to power off
during operation.

The nightlight can be powered using the internal rechargeable
battery or plugged into an approved adapter.

The remote control will be in stand-by mode for 1 hour after the nightlight has been turned on. After 1 hour the remote will automatically disable from the nightlight to save the remote battery, to power the nightlight on again press the power button on the base.

Each nightlight comes with:

1 x remote control (Usable distance between 1-2 metres).

1 x USB cord (1.5 metre length).

1 x instruction manual.

USB adapter not supplied - USB cords can be plugged into any approved USB adapter,

Yes our nighlights have the option of a red light setting which make them perfect for baby nurserys. Red based light has a much higher wavelength than white/blue/green light, which research shows does not inhibit melatonin.  The red light is also much loved by parents with middle of the night nappy changes and feeds.

It's not uncommon for children to grow afraid of the dark as they get older. When their brains start to change, they begin to develop an imagination. Nightmares can begin as early as 2 years of age and when nightly fears develop, adding a childrens light could provide some comfort to your child. 

Our magically themed designs help little bring a touch of magical comfort to toddler sleep routines.

Calling upon fairies as children go to sleep at night is a psychologist endorsed method to help them relax into a good night of sleep. Children can talk about their worries as you settle them into bed at night and you can ask a fairy to come and watch over them while they sleep.

Absolutely! Our nightlights are made with our littlest customers in mind.

Our bulbs are custom made and use low wattage LED bulbs that do not heat so are always safe to touch.

Our nightlights are safety tested for photobiological risk and are exempt from Blue light, UV, and infrared radiation so do not upset important sleep patterns.

The material used in our bulbs and fittings are also fire retardant.

No Little Belle nightlights do not get hot. They use low voltage LED lighting.

Yes our lights are independently safety tested to conform to Australian, New Zealand, UK, & EU safety standards.

CE, RCA & UKCA approved.

All our lights are covered by a 12 month warranty.

Yes we sell replacement LED lights and remote controls, please contact us at info@little-belle.com or via the contact page, please let us know which country you live in so we can give you the correct pricing.